Shipping policy
Last Updated: July 19, 2026
Thank you for shopping at Jowaki Gardens. We are committed to delivering the freshest, most beautiful live flowers to you and your loved ones across Kenya.
Because our products are living, perishable goods, timely delivery and proper handling are our top priorities. Please review our shipping and delivery guidelines below.
1. Order Processing Time
Same-Day Delivery: Orders placed before 12.00 PM, Monday through Saturday, are eligible for same-day delivery within Nairobi Metropolitan Area.
Next-Day Delivery: Orders placed after the cut-off time, or on Sundays/Public Holidays, will be processed and delivered on the next business day.
Custom/Special Orders: Large event orders or highly customized arrangements may require 2 to 3 days notice. We will contact you to confirm the delivery date.
2. Delivery Locations & Fees
We currently deliver to the following areas:
Local Delivery: Across the country
Delivery is handled by our dedicated in-house riders to ensure the utmost care for your flowers.
Delivery fees are calculated at checkout based on your specific zone/location.
Free delivery for orders above KES 10,000 within Nairobi.
Upcountry Delivery (Outside Nairobi):
We partner with trusted, reputable bus courier services such as G4S, Wells Fargo, EasyCoach, and Modern Coast to deliver flowers to major towns.
Upcountry deliveries are typically next-day or 2-day delivery, depending on the destination and bus schedules.
Courier fees are paid by the customer and will be added at checkout or communicated via WhatsApp/Phone before dispatch.
Note: For upcountry deliveries, the recipient will need to collect the package from the respective bus stage or courier office in their town. We will provide the tracking/consignment details once dispatched.
3. Delivery Timeframes
Standard delivery windows are between 9:00 AM and 6:00 PM, Monday to Saturday.
Time-Specific Deliveries: If you require delivery at a specific time (e.g., for a birthday surprise or corporate event), please select the "Special Delivery Instructions" option at checkout or contact us directly via WhatsApp.
Disclaimer: While we strive to meet all requested time slots, exact delivery times cannot be strictly guaranteed due to unforeseen circumstances such as heavy traffic, weather conditions, or courier delays. We will always communicate proactively if a delay occurs.
4. Recipient Availability & Delivery Instructions
Because live flowers are highly perishable, successful delivery requires coordination:
Accurate Information: It is the customer’s responsibility to provide a correct delivery address and a valid, active phone number for the recipient.
Pre-Delivery Call: Our delivery rider or courier will call or SMS the recipient shortly before arrival to coordinate the handover.
Unreachable Recipient: If the recipient does not answer their phone, is not at the provided address, or the address is inaccessible, the rider will attempt to contact the purchaser (the person who placed the order).
Alternative Drop-off: With permission, the rider may leave the flowers with a building security guard, receptionist, or neighbor. [Store Name] is not responsible for flowers once they have been handed over to an authorized alternative person or left at the premises as instructed.
Failed Delivery: If the recipient remains unreachable and no alternative arrangement can be made, the flowers will be returned to our shop. Due to the perishable nature of the product, we cannot offer a refund or redelivery for failed deliveries caused by incorrect addresses or recipient unavailability. (A new delivery fee will apply if a second attempt is requested).
5. Special Occasions & Peak Seasons
During high-demand periods such as Valentine’s Day (February 14th), Mother’s Day, and Easter, delivery volumes are exceptionally high, and traffic congestion is common.
We highly recommend placing orders at least [e.g., 3 to 5 days] in advance.
Delivery windows may be broader than usual during these periods. We appreciate your patience and understanding.
6. Order Tracking & Communication
Once your order is dispatched, you (or the recipient) will receive an SMS or WhatsApp notification confirming that the delivery is on its way, along with the rider’s contact information (for local deliveries) or courier consignment details (for upcountry deliveries).
7. Damaged or Missing Items
If your order arrives damaged or you believe it has not been delivered, please refer to our [Return and Refund Policy]. You must report the issue within 24 hours of the confirmed delivery time with photographic evidence for us to investigate and resolve the matter.
8. Contact Us
If you have any questions about your delivery, need to update an address, or want to schedule a specific delivery time, please contact us immediately:
Email: jowakigardens@gmail.com
Phone / WhatsApp: 0748118147
Business Hours: Monday to Saturday, 8:00 AM to 6:00 PM
Physical Address: VRF5+28 Ting’ang’a, Kiambu, Kenya.